Please provide the following information, and HOKA will respond as soon as possible

Order code *

Phone *

Email *

Topic *

Detail

Reason *

Cancel reason *

Payment Method *

*HOKA will contact you via the phone number provided for delivery if confirmation is needed.

Important Note: Installment payment orders are not eligible for refunds—only store credit or replacement vouchers will be issued.

*IN CASE YOUR ORDER HAS BEEN CANCELED BUT STILL GETS DELIVERED – PLEASE KINDLY REFUSE TO ACCEPT THE PACKAGE

PLEASE ENSURE THAT YOU HAVE REVIEWED AND CAREFULLY CHECKED THE HOKA RETURN & EXCHANGE POLICY BEFORE FILLING OUT THE REQUEST FORM

I have read and confirm that the product meets the conditions for exchange or refund.

Items Not Supported for Exchange or Return:

Swimwear	Underwear/Bra	Accessories
Bags/Backpacks	Hats/Sunglasses	Equipment

Conditions:

The product must be unused, unwashed, and free from any unusual odors.
The product must be in its original condition, with its original packaging and tags attached.
The customer must have order information available from the website.
The product must not have any damage caused by improper storage or handling by the user.
Shoes must be in their original box with the original tags attached. The box must not have any stickers or adhesive tape applied, and the original condition of the product must remain unchanged in any form.
The installment payment method is not eligible for refunds.

Product Name - Size - Color *

Quantity *

Return Method *

Product Name - Size - Color - Product Link *

Amount *

Previous Payment Method

Bank Name *

Beneficiary *

Bank Account *

PLEASE MAKE SURE THAT YOU ENTER THE CORRECT INFORMATION - HOKA Vietnam IS NOT RESPONSIBLE IN CASE THAT YOU ENTER INCORRECT INFORMATION

Size *

Amount *

Type of VAT Invoice *

Name *

Personal Tax Code

Indentify Number

Address *

Company Name *

Name of Buyer

Tax Code *

Company Address *

Note:

- HOKA Vietnam will issue the invoice based on the information provided by the customer. Please double-check your details carefully, as we are not responsible for any errors or incomplete information.

- Requests submitted after the order has been successfully handed over to the shipping unit will not be valid.

- HOKA Vietnam sends e-invoices via email. Please check your Inbox/Spam/Junk folders. If you need the invoice to be resent, please contact ce@online.vn.hoka.com (from 10:00 AM to 10:00 PM daily, excluding public holidays).

NOTE:

You will receive a response within 24 hours via email or hotline from HOKA after your request has been submitted.
Upon receiving the return code, please repackage the order, including tags and accompanying gifts (if any), into the original Supersports box (or another cardboard box). Products not properly packaged will be refused by the shipping service.
HOKA currently collaborates exclusively with Nhat Tin Logistics (or you may drop off the product at a Nhat Tin branch). HOKA will contact you via email or phone if additional return/exchange information is required.
HOKA will inspect the quality of the returned product at the warehouse and proceed with the refund or issue a shopping code. If the product does not meet the requirements, HOKA will notify you and return the product to you.
HOKA provides free return shipping. You do not need to pay any additional shipping fees.
For more details, please refer to: Refund Time and Methods

Trường hợp sản phẩm không còn đủ tồn kho để giao, HOKA sẽ thông báo đến Quý khách và hoàn mã coupon để Quý khách tiếp tục mua sắm trên website.
HOKA sẽ không hoàn lại phần chênh lệch trong trường hợp Quý khách chọn sản phẩm có giá thấp hơn.
Quý khách bắt buộc thanh toán thêm phần chênh lệch trong trường hợp chọn sản phẩm có mức giá cao hơn sản phẩm ban đầu.

LƯU Ý:

Quý khách sẽ nhận được phản hồi trong vòng 24 giờ qua email hoặc hotline từ HOKA kể từ lúc yêu cầu được gửi đi.
Khi nhận được mã thu hồi, vui lòng chuẩn bị đúng và đủ sản phẩm trả lại. Vận chuyển Nhất Tín sẽ đồng kiểm cùng Quý khách trước khi giao sản phẩm mới (áp dụng cho các yêu cầu hợp lệ).
Nếu sản phẩm không đạt chuẩn (mất tem, mác, đã qua sử dụng, không đúng mặt hàng yêu cầu, …), Nhất Tín sẽ từ chối thu cũ đổi mới và yêu cầu của Quý khách sẽ bị đóng lại.
HOKA miễn phí 02 đầu vận chuyển (bao gồm thu hồi và đổi mới). Quý khách không cần thanh toán thêm bất kỳ chi phí nào cho vận chuyển (trừ khoản chênh lệch được hiển thị trong email Xác nhận đơn hàng).

Thank you for contacting us!

Your request has been received and is being processed. We will respond to you within 24 business hours via email.

If your issue requires urgent assistance, please contact us HERE

Thank you for contacting us!

Your request has been received and is being processed. We will respond to you within 24 business hours via email.

If your issue requires urgent assistance, please contact us HERE

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